Return & Refund Policy
At Pixel Paradise, we stand behind the quality of our printing. Because every order is custom-made to your specifications, our return policy is simple:
We accept returns for defective products only.
If your order arrives damaged, misprinted, or with a manufacturing defect, we will replace it at no cost or issue a full refund — your choice.
How to request a return
- Email us at hello@pixelparadise.in within 7 days of delivery.
- Include your order number, a photo of the defect, and a brief description of the issue.
- Our team will review your request and respond within 48 hours.
What is not covered
- Errors in the artwork or file supplied by the customer (typos, low resolution, wrong colours, incorrect sizing).
- Change of mind or ordering the wrong product, size, or quantity.
- Minor colour variations that occur within standard digital printing tolerances.
- Damage caused by improper handling after delivery.
Refund processing
Once a return is approved, refunds are processed to the original payment method within 5–7 business days. Replacements are reprinted and shipped within our standard turnaround time.
Last updated: June 2026